Reference

Open f05 Privacy Policy for India

Your account data, device signals, cookie records, and UPI, Paytm, and PhonePe payment traces are covered here.

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f05 Open f05 Privacy Policy for India
HELP CHANNELS

Switch to privacy help channels

If you want to ask what we hold, correct a field, or close a request, use the channel that matches your account. We keep privacy contact paths separate from normal chat so the request can be checked against your email, phone, and recent payment trail before anything changes. You can send the same request by email, chat, or post, and we will reply using the contact detail you provide.

Team online

Email request

Send your privacy request from the email linked to your account, and include the change you want. We use that match to find the right record before we respond or update anything.

Chat request

If you need a quick correction check, start a chat and add the phone number on the account. We may ask one follow-up question to confirm the record trail before we act.

Postal request

You can also send a signed letter with your account email, phone, and the exact privacy change you want. Use this path when you need a paper trail for your own files.

SECURITY STEPS

Browse our data handling steps

We keep the policy practical: collect only what helps run the account, limit access inside the team, and use payment traces only for checks tied to your wallet.

Data collection

We collect the details you type, the device and browser signals that reach our pages, and the payment trail linked to your wallet. We use only what is needed to run the account and answer your request.

Cookie control

Cookies remember session state, language choice, and whether you have already moved through a page. They also help us spot repeated errors or unusual activity, and you can clear them through your browser at any time.

Account security

We protect account access with sign-in checks, device matching, and step-up checks when login patterns change. That helps us keep your record trail in the right place and reduce false changes to your details.

Payment traces

When you deposit or withdraw through UPI, Paytm, or PhonePe, we keep the route, time, and status needed for reconciliation. We do not use that trail for anything beyond account handling and required checks.

Retention rules

We keep records only as long as needed for the account, any dispute window, fraud checks, or the law that applies in your region. After that, we remove or anonymise them where the rule allows.

Change requests

To ask for access, correction, or deletion, write from the email on the account and say exactly what you want changed. We will confirm the match first and then act where local law permits.

Open common privacy questions

These questions cover the parts people ask about most: what we collect, how cookies work, how to change your details, and when records may stay on file. If you need a quicker answer, write from the email linked to your account so we can find the right record and respond with the least back-and-forth. We can then match the request to the account and move it through the right channel.

We collect the details you type into forms, the email or phone you use, device and browser signals, and the payment trail linked to deposits or withdrawals. We use those records to run the account and keep misuse checks clear.

Cookies help us remember session state, language choice, and whether a page was already seen. They also help us spot repeated errors or suspicious behaviour, and you can clear them through your browser at any time.

Yes. Write from the email linked to your account, say which field is wrong, and send the correct value. We match the request to the record first, then update it where local law permits.

Payment traces help us match deposits and withdrawals to the right wallet, confirm the amount, and settle disputes. We keep only the route, time, and status needed for those checks, not extra payment content.

We keep records only while they are needed for the account, a dispute window, fraud checks, or a legal duty that applies in your region. After that, we remove or anonymise them where allowed.

Only staff who need the record for account handling, payment checks, support, or security can open it. Access is limited by role, and we log the request trail so misuse can be traced.

Use the contact channel shown in the support section and write from the email linked to your account. Tell us what you want to access, correct, or remove, and we will route it through the right check.

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